About Me
I am an AI-first IT professional with 17+ years of experience across operations, customer success, technical support, development, automation, digital marketing, training, and systems execution.
My strength is adaptability. I move across business operations, support systems, digital workflows, training environments, backend logic, and growth execution while keeping a strong focus on measurable outcomes.
I do not just build interfaces — I solve operational problems using technology, automation, and system design.
What I Build for Businesses
I design and implement practical systems that reduce manual work, improve visibility, and help teams operate more efficiently at scale.
Automation & Workflow Systems
End-to-end workflow automation including triggers, approvals, alerts, task routing, and system integrations.
Outcome: Reduce manual coordination and increase operational efficiency.
Feedback & Analytics Platforms
Structured feedback systems with dashboards, reporting, sentiment analysis, and escalation logic.
Outcome: Turn customer input into actionable business insights.
Training & Learning Systems
Internal training platforms with course management, user tracking, and performance visibility.
Outcome: Improve onboarding, consistency, and team productivity.
Client Support & CRM-Style Systems
Systems for managing customer interactions, issue tracking, communication workflows, and support operations.
Outcome: Improve response time, visibility, and service quality.
AI-Powered Content & Execution Systems
Automated content pipelines for marketing, documentation, and operational communication.
Outcome: Scale content production and reduce manual effort.
Custom Operational Systems
Tailored systems designed around your business workflows, processes, and operational needs.
Outcome: Replace fragmented tools with structured, scalable systems.
Selected Results
A snapshot of the outcomes I focus on when building systems, workflows, and operational solutions.
60%+
Reduction in manual workload through automation and workflow optimisation.
2,500+
Software support tickets handled across international client environments with 98% SLA success.
350+
Team members managed across 50+ teams and 38+ projects in large-scale operational settings.
40%
Annual sales growth supported through digital campaigns and communication systems.
Past Clients
A selection of companies, employers, and client environments I have supported through operations, automation, digital systems, software enablement, and business execution.
Core Skills
- AI Tools: ChatGPT Pro, Claude, Midjourney
- Automation & Development: Google Apps Script, workflow automation, scripting, software development
- Programming: Python, JavaScript, Java, TypeScript, Swift, Kotlin, C#, Go, Ruby, SQL, Rust, AppScript, ASP.Net, C++, Mongo, R
- Customer Success & Support: Incident management, escalation handling, SLA management
- Operations & Leadership: Team leadership, project execution, cross-functional coordination
- Technical Support: Application support, remote support, knowledge base management
- Digital Marketing: Personal branding, campaign execution, lead generation, Google Ads, Facebook Ads, email marketing
- Technical Expertise: Backend systems, L2 database support, system architecture understanding
Tools & Technologies
- AI Platforms: ChatGPT Pro, Claude, Midjourney
- Automation: Google Apps Script, Zapier, workflow systems
- Project Management: Jira, Asana, Trello, Monday.com, Microsoft Project, Basecamp, Smartsheet, ClickUp
- Support & CRM: Intercom, Zendesk, HubSpot, CRM platforms, Slack
- Technical: Backend systems, QA tools, database support
- Marketing Tools: Google Analytics, Google Ads, Facebook Ads Manager, Hootsuite, Mailchimp, SEMrush, Buffer
- Creative Tools: Photoshop, Illustrator, Premiere Pro, After Effects
- Productivity: Google Workspace, dashboards, reporting systems
Solution Concepts
Feedback & Analytics System
Automated feedback capture, analytics, sentiment insights, and reporting workflows.
Impact: Reduced manual processing time by over 70% and improved decision-making speed.
View systemAutomation Workflow System
Visual operations system for triggers, AI actions, notifications, and workflow steps.
Impact: Improved operational efficiency by over 60%.
View systemAI Content Systems
Scalable AI-driven content systems for marketing, personal branding, and production workflows.
Impact: Reduced content production time by over 50%.
View demosRestaurant Order & Inventory Management System
Live PHP demo covering table-based QR ordering, FIFO and priority queue handling, order tracking, and recipe-based inventory deduction.
Impact: Shows how better restaurant system design can reduce service friction and operational chaos.
Open live demoTraining & Learning Platform
Structured learning environment for courses, user progress, and performance insights.
Impact: Improved employee productivity by up to 90%.
View platformNew Demo: Restaurant Order & Inventory Management System
A practical restaurant operations concept built to demonstrate how dedicated table QR codes, smart queue handling, live order tracking, and recipe-based inventory control can work together in one system.
What It Covers
- Dedicated QR ordering by table
- FIFO queue with optional priority handling
- Real-time order status tracking
- Recipe-based inventory deduction with wastage buffer
Why It Matters
This demo continues the restaurant systems content series by moving from critique to execution — showing how better workflow design can reduce confusion, improve peak-time handling, and give owners clearer operational visibility.
Featured Case Study: Fuel QR System Redesign (Concept Demo)
A system-level redesign of Sri Lanka’s Fuel QR workflow — built to demonstrate how better structure, visibility, and execution can improve public-facing digital systems.
The Problem
The existing Fuel QR system focused primarily on basic validation and quota control, but lacked structured workflow design, operational visibility, and system-level coordination. This resulted in inefficiencies at fuel stations and limited decision-making insight.
The Approach
Instead of treating it as a simple QR validation tool, the system was redesigned as a full operational workflow — covering user registration, vehicle tracking, quota management, station-level execution, and administrative control.
The Solution
- User + vehicle registration with structured data capture
- Dynamic weekly fuel quota system by vehicle type
- QR-based identity and validation layer
- Station dashboard for real-time fuel disbursement
- Admin controls for quota and system adjustments
Key Improvements
- Clear end-to-end workflow instead of isolated steps
- Improved usability for both citizens and station operators
- Better visibility and control for administrators
- Designed for scalability and operational clarity
- Built around execution, not just validation
Important Note
This system is a concept demo created for educational purposes only. It is not a production system and should not be used as an actual implementation. The goal is to demonstrate how better system design can improve real-world workflows.
Training Videos & Visual Content
A collection of training systems, platform walkthroughs, and automation guides designed to improve productivity, streamline workflows, and enable scalable operations.
1Password – Secure Credential Management
Secure password management system for storing, organising, and protecting sensitive credentials across teams.
Google Apps Script – Automation & System Logic
Automation engine for Google Workspace used to build workflows, generate documents, and reduce manual effort.
Asana – Project & Task Management
Task and project management platform used to organise workflows, assign responsibilities, and track execution.
ClickUp – Workflow & Productivity System
All-in-one productivity platform combining tasks, docs, dashboards, and automation into a unified system.
IFTTT – Automation Integration
Trigger-based automation platform that connects apps and services to eliminate repetitive manual tasks.
LastPass – Password & Access Management
Enterprise password management solution for secure access control and credential sharing.
Trello – Visual Task Management
Board-based project management system designed to track tasks visually using cards and lists.
Zapier – Workflow Automation
No-code automation platform used to connect systems and build multi-step business workflows.
Professional Experience
Co-Founder – Elevate Growth
- Built and scaled a digital marketing company focused on personal branding and growth.
- Developed AI-powered content and automation systems improving delivery efficiency.
- Implemented structured workflows for client onboarding, execution, and reporting.
- Led end-to-end operations including strategy, execution, and performance tracking.
Product Support Specialist & QA Engineer – HeyMilo.AI
- Maintained under 1-minute response and under 5-minute resolution time.
- Improved team performance by 80%+ through structured processes and coaching.
- Led QA processes that reduced release issues and improved platform stability.
Senior Tech Lead – ArcheloLAB
- Delivered a full MVP within 5 months, including backend architecture.
- Built scalable backend systems and ensured seamless integrations.
- Delivered client-facing solutions with a 100% satisfaction rate.
Trainer & Executive Assistant – Oceans XYZ
- Improved team productivity by 80–90% through structured training systems.
- Developed automation tools and assessment systems for continuous improvement.
Software Consultant & Head Trainer – Synthros Ltd.
- Handled 2500+ tickets with a 98% SLA success rate across global clients.
- Achieved 92% first-time deployment success in L2 environments.
- Delivered training programmes that generated additional revenue streams.
Software Support Engineer – Programus Lanka
- Maintained 100% SLA performance across support operations.
- Resolved over 800 escalated issues efficiently.
Consulting & Operations – Freelance
- Managed operations, stakeholder coordination, and administrative systems.
- Increased revenue by approximately 40% annually through digital marketing strategies.
- Maintained 95%+ invoice settlement and 100% tax compliance.
Global Data Management
- Progressed from Data Entry Operator to COO-level leadership.
- Managed 350+ staff across 50+ teams and executed 38+ projects.
- Maintained 96.7% client satisfaction and 98.5% operational accuracy.
Need a System Like This in Your Business?
I help businesses design and implement practical systems for automation, support operations, reporting, training, and workflow execution.