About Me
I am an AI-first IT professional with 17+ years of experience across operations, customer success, technical support, development, automation, digital marketing, training, and systems execution. I have worked across global markets including the UK, UAE, Australia, Malaysia, and North America.
My strength is adaptability. I can move across business operations, support systems, digital workflows, training environments, backend logic, and growth execution while still keeping a strong focus on measurable results. I position myself as a highly versatile builder who understands both the technical and business sides of modern IT.
Core Skills
- AI Tools: ChatGPT Pro, Claude, Midjourney
- Automation & Development: Google Apps Script, workflow automation, scripting, software development
- Programming: Python, JavaScript, Java, TypeScript, Swift, Kotlin, C#, Go, Ruby, SQL, Rust, AppScript, ASP.Net, C++, Mongo, R
- Customer Success & Support: Incident management, escalation handling, SLA management
- Operations & Leadership: Team leadership, project execution, cross-functional coordination
- Technical Support: Application support, remote support, knowledge base management
- Digital Marketing: Personal branding, campaign execution, lead generation, Google Ads, Facebook Ads, email marketing
- Technical Expertise: Backend systems, L2 database support, system architecture understanding
Tools & Technologies
- AI Platforms: ChatGPT Pro, Claude, Midjourney
- Automation: Google Apps Script, Zapier, workflow systems
- Project Management: Jira, Asana, Trello, Monday.com, Microsoft Project, Basecamp, Smartsheet, ClickUp
- Support & CRM: Intercom, Zendesk, HubSpot, CRM platforms, Slack
- Technical: Backend systems, QA tools, database support
- Marketing Tools: Google Analytics, Google Ads, Facebook Ads Manager, Hootsuite, Mailchimp, SEMrush, Buffer
- Creative Tools: Photoshop, Illustrator, Premiere Pro, After Effects
- Productivity: Google Workspace, dashboards, reporting systems
Featured Personal Projects
AI-Powered Feedback & Analytics System
Designed and implemented an automated feedback and analytics system using Google Apps Script and AI tools.
Impact: Reduced manual processing time by over 70% and improved decision-making speed.
View demoAutomation Workflow Systems
Built workflow automation systems for document generation, tracking dashboards, and operational processes.
Impact: Improved operational efficiency by over 60%.
View demoAI Content Systems
Built scalable AI-driven content systems for marketing, personal branding, and production workflows.
Impact: Reduced content production time by over 50%.
View demosTraining & Assessment Tools
Developed AI-assisted training and performance tracking systems to improve structured employee development.
Impact: Improved employee productivity by up to 90%.
View demoTraining Videos & Visual Content
This section is designed to showcase the training assets, explainer videos, presentations, visual workflows, and learning materials I have created across different roles.
Training Asset 01
Upload a screenshot, cover image, or still from a training video here.
Training Asset 02
Use this to showcase presentations, onboarding material, or system walkthroughs.
Training Asset 03
This can be used for internal training systems, assessment tools, or learning documentation.
Professional Experience
Co-Founder – Elevate Growth
- Built and scaled a digital marketing company focused on personal branding and growth.
- Developed AI-powered content and automation systems improving delivery efficiency.
- Implemented structured workflows for client onboarding, execution, and reporting.
- Led end-to-end operations including strategy, execution, and performance tracking.
Product Support Specialist & QA Engineer – HeyMilo.AI
- Maintained under 1-minute response and under 5-minute resolution time.
- Improved team performance by 80%+ through structured processes and coaching.
- Led QA processes that reduced release issues and improved platform stability.
Senior Tech Lead – ArcheloLAB
- Delivered a full MVP within 5 months, including backend architecture.
- Built scalable backend systems and ensured seamless integrations.
- Delivered client-facing solutions with a 100% satisfaction rate.
Trainer & Executive Assistant – Oceans XYZ
- Improved team productivity by 80–90% through structured training systems.
- Developed automation tools and assessment systems for continuous improvement.
Software Consultant & Head Trainer – Synthros Ltd.
- Handled 2500+ tickets with a 98% SLA success rate across global clients.
- Achieved 92% first-time deployment success in L2 environments.
- Delivered training programmes that generated additional revenue streams.
Software Support Engineer – Programus Lanka
- Maintained 100% SLA performance across support operations.
- Resolved over 800 escalated issues efficiently.
Consulting & Operations – Freelance
- Managed operations, stakeholder coordination, and administrative systems.
- Increased revenue by approximately 40% annually through digital marketing strategies.
- Maintained 95%+ invoice settlement and 100% tax compliance.
Global Data Management
- Progressed from Data Entry Operator to COO-level leadership.
- Managed 350+ staff across 50+ teams and executed 38+ projects.
- Maintained 96.7% client satisfaction and 98.5% operational accuracy.